There is a forty-eight hour cancellation policy. We reserve the right to charge for the first nights stay if a booking is cancelled later than twenty-four hours prior to the time booked. This policy may vary if more than one room is booked or at certain times of year such as Hogmanay where a non-refundable deposit may be required.
If a booking is made via an internet booking engine i.e ‘on line’ please cancel via the same booking engine or the hotel remains liable for commission and will have to charge you.
Credit card details will be required to confirm a booking. This credit card will be used to cover the cost if there is a breach of the cancellation policy. It will also be used to pay for any costs occuring in the event of any damage to the hotel or if your bedroom or a bedroom booked by you is left in a state that the next guests is unable to use it on the following night. A charge will be made calculated in proportion to the room tariff until such time as we are able to reuse the room. This is in addition to the actual cost of the damage.
With reference to the above please do not smoke in non-smoking rooms as the room will require airing until such time as the odour of smoke is completely undetectable. This is usually 48 hours which will be charged to the credit card used to secure the booking.
At certain times of year such as Hogmanay the hotel has different deals on and the above prices do not apply. See the appropriate page on the web site or enquire at reception.
Pets are welcome by prior arrangement free of charge (there are some rooms that are guaranteed pet free for those with allergies etc which we ask pet owners to respect) so no sneaking the hamster up the back stairs.
Please do not book a room without informing us that you are bringing a pet as we may not be able to accommodate you.
The Annandale is a listed eighteenth coaching inn that has been altered and change over the centuries. Though this has contributed much to the building’s character and charm it also means that there is very limited access for those with moblity problems. Not only are there steps up to the building there are many steps and changes of level within each floor. Having said that the staff will endeavour to make your stay as trouble free and comfortable as possible.